L1-12, Shoppes At Four Season, Kuala Lumpur, Federal Territory of Kuala Lumpur.

We’re open everyday
11:00 a.m. – 8:00 p.m.
Contact Number : +6012-743 6907

Please read our FAQ before sending us a message.

Can i request for self pick up?
Yess you can! There’s ‘self pickup’ option before payment made on checkout page. Kindly give us at least 24hrs to prepare your items and we will contact you once your item is ready. Self pickup is at :


5Luxe Scents Co. Store 

L1-12, Shoppes At Four Season, Kuala Lumpur.

5Luxe Scents Co. Office
A-4-2, Ostia Bangi, Jalan Ostia Utama, Taman Ostia Bangi, Bandar Baru Bangi, 43650 Selangor.
*Strictly by appointment 
Contact Person : +6012 743 6907 
What are the local delivery charges?
The delivery charges are :
PENINSULAR MALAYSIA – RM 8
SABAH & SARAWAK – RM 25

*Free delivery within Peninsular Malaysia, orders RM200+

What are the international shipping charges?
The delivery charges will be shown upon checkout once details have been filled. Rates may change depending on the courier company. Please email us at admin@5luxescents.com for details, we will assist you. Tracking numbers will be provided via email once order has been processed.
International Shipping Customs Duty
You may be charged customs duty on parcels sent to your country. We will not bare the charges.
Which payment methods are accepted in the Online Shop?
We offer 2 payment methods via senangPay, for :
-Credit/Debit Card
-Internet Banking FPX
How long will local delivery take?
Please be informed that our main courier is Poslaju. Estimate delivery duration:
PENINSULAR MALAYSIA – 3-5 working day(s)
SABAH & SARAWAK – 7-12 working day (s)
*Kindly leave us a note on checkout page to request for your preferred courier.
How long will international shipping take?
The estimate international duration is from 7 to 30 working days, depend on the courier’s.
How secure is shopping in the Online Shop? Is my data protected?
Payment :
“Yes. Security has always been our first priority and will be handled on the highest level of attention and immediate action will be taken upon any security implications to the overall system.” – senangPay
Personal Data : 
We are totally committed to protecting the privacy of our site visitors and customers. Your personal data will be used to process your order, support your experience throughout this website.
What exactly happens after ordering?
Once payment has been made, we will notify you via email that your order has been received. We will take 1-2 working days to process orders, pack and arrange for delivery.
Do I receive an invoice for my order?
No proper invoice.
*Kindly leave us a note on checkout page to request an invoice.

Send us an email