Please read our FAQ before sending us a message.

Can i request for self pick up? (Curbside Pickup)

Yess you can! There’s ‘self pickup’ option before payment made on checkout page. Kindly give us at least 24hrs to prepare your items and we will contact you once your item is ready. Curbside Pickup is at :


5Luxe Scents Co. Office
Monday – Friday (10am – 5pm)
No.42-1, Jalan Eco Forest 6/1C, Eco Forest 43500 Semenyih, Selangor, Malaysia
*Store coming soon. Self collect strictly by appointment.
Contact Person : +60378000515

*Be prepared to show our staff a screenshot of your order & order number.

What are the local delivery charges?

The delivery charges are :

*Free delivery within Peninsular Malaysia, orders RM200+

What are the international shipping charges?

The delivery charges will be shown upon checkout once details have been filled. Rates may change depending on the courier company. Please email us at for details, we will assist you. Tracking numbers will be provided via email once order has been processed.
International Shipping Customs Duty
You may be charged customs duty on parcels sent to your country. We will not bare the charges.

Which payment methods are accepted in the Online Shop?

We offer 2 payment methods via senangPay, for :
-Credit/Debit Card
-Internet Banking FPX

How long will local delivery take?

Please be informed that our main courier is Poslaju. Estimate delivery duration:
PENINSULAR MALAYSIA – 3-5 working day(s)
SABAH & SARAWAK – 7-12 working day (s)
*Kindly leave us a note on checkout page to request for your preferred courier.

How long will international shipping take?

The estimate international duration is from 7 to 30 working days, depend on the courier’s.

How secure is shopping in the Online Shop? Is my data protected?

Payment :
“Yes. Security has always been our first priority and will be handled on the highest level of attention and immediate action will be taken upon any security implications to the overall system.” – senangPay
Personal Data : 
We are totally committed to protecting the privacy of our site visitors and customers. Your personal data will be used to process your order, support your experience throughout this website.

What exactly happens after ordering?

Once payment has been made, we will notify you via email that your order has been received. We will take 1-2 working days to process orders, pack and arrange for delivery.

Do I receive an invoice for my order?

No proper invoice.
*Kindly leave us a note on checkout page to request an invoice.

Send us an email